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Our customer service team is here to help. So if you have questions about your order, a treatment, or require some health advice, fill out the form and we will be in touch within one business day.
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Opening Hours
Our customer service is available:
Monday - Friday from 08:30 - 17:00
You can complete a consultation on our website 24 hours a day.
Find us
The Independent Pharmacy Unit 19 - 20 Bonville Business Centre Dixon Road Brislington Bristol BS4 5QRFrequently Asked Questions
Can I return an item?
We understand that there may, on occasion, be times where you wish to return an order that you have received from us. Any non-medicinal products that you wish to return must be in the original packaging and unopened, in a condition fit for resale. Unfortunately, by law we cannot accept the return of any medication that has left our premises as it cannot be reused once it has left our premises.
How do I cancel an order?
We understand that there may, on occasion, be times where you wish to return an order that you have received from us. Any non-medicinal products that you wish to return must be in the original packaging and unopened, in a condition fit for resale. Unfortunately, by law we cannot accept the return of any medication that has left our premises as it cannot be reused once it has left our premises.
Can I trust you with my NHS prescriptions?
At The Independent Pharmacy, we specialise in the home delivery of medicines, both private and NHS. We are contracted by the NHS and regulated by the General Pharmaceutical Council, the same as every other pharmacy in the UK. Our customers currently rate our service as 9.8/10 on the independent review site Trustpilot. Our team comprises of qualified pharmacists, technicians and dispensers as well as a friendly customer services team, dedicated to making NHS prescriptions easier for our patients.
Where can I find your privacy policy?
Protecting the privacy of our customers is very important at The Independent Pharmacy. In order to provide you with the best possible service we collect and store information about you and the services that you have used. To ensure that we treat your data in the proper manner we are registered under the Data Protection Act 1998 (Reg no. ZA030687).
You can find our full privacy policy here.I'd like to make a complaint
There may be, on occasion, a time where a patient wishes to comment or complain about the service they have received from The Independent Pharmacy. We welcome all feedback about our service and will strive to resolve any negative experience our customers have experienced. Should you wish to contact us to comment or complain please contact Andy Boysan by emailing support@theindependentpharmacy.co.uk. Alternatively, please send your correspondence to Mr Andy Boysan, The Independent Pharmacy, 14 - 16 Dixon Road, Brislington, Bristol, BS4 5QW. You will always receive a reply within 7 days. We will log all complaints we receive so that we can monitor the types of problems, the best way to resolve them and how long we are taking to deal with them.
Alternatively, you may contact the CQC with feedback on our service. This can be done at www.cqc.org.uk or by telephone on 03000 616161. You can also contact them in writing at Care Quality Commission, National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA.
"Excellent"
Fast, discreet delivery
100% UK-based pharmacy
Free advice and support
We're rated 4.9 out of 5Based on over 24,000 reviews collected on Google and Reviews.io.
0333 2200 519